Return & Refund Policy

 

At BioClick, customer satisfaction is important to us. Because we operate as a dropshipping business, all products are shipped directly from our suppliers.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original packaging

• The item must be in the same condition that you received it

• Proof of purchase is required

Certain items cannot be returned:

• Personal care or hygiene products (if opened)

• Custom or personalized items

• Final sale items

• Gift cards

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the item and packaging

We will arrange a replacement or refund at no additional cost.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a tracked shipping method, as we are not responsible for lost returns.

Refunds

Once your return is received and inspected:

• Refunds will be issued to your original payment method

• Processing time: 5–10 business days

Shipping fees are non-refundable unless the return is due to our error.

To initiate a return, contact us at:

shopbioclick@gmail.com